They listen to what you are looking for
I have both bought and sold homes using Jane and Claude Cross. I would use them again without a second thought and have recommended them to family and friends with the same good results. They listen to what you are looking for, ask the right questions and present homes that fit your criteria without trying to steer you.
Jane’s extensive knowledge about neighborhoods, schools, builders and local issues
My family had the good fortune to work with Jane in the process of moving to the Charlotte area. Since we were new to the area we relied heavily on Jane’s extensive knowledge about neighborhoods, schools, builders and local issues in order to make an informed decision. She enabled us to pinpoint our home search; as a result we were able to use our time efficiently.
It was a great experience!
Once we found a home purchase, she was there every step of the way — though the negotiations, inspections and closing. She went above and beyond by helping us find contractors and designers to give us estimates on renovations before we even made an offer. Overall it was a great experience to work with Jane!
I can’t tell you how amazed I still am
I can’t tell you how amazed I still am at how quick and smooth our home purchase here in Charlotte went!Really excellent about learning about us, our needs and our wants in order to help us find our place here.
Handled very professionally
Everything was handled very professionally and we were always called and emailed back quickly.
Available to answer my MANY questions!
…you made it a lot of fun! Thank you for always being available to answer my MANY questions!
…made the whole process run great.
Beyond my expectations
…above and beyond my expectations, he was very knowledgeable on the school districts and had the research to back it up. He kept both my wife and I in the loop as we were both in separate states during the process!
Pleasant closing-no surprises!
I was working full time and traveling extensively and was kept aware of everything that was going on in my transaction all the way to the day of closing-it made for a pleasant closing-no surprises!
Your company is so lucky to have you working for them!
…your company is so lucky to have you working for them!
The best Realtors we or anyone could have!
…the best Realtors we or anyone could have!
Jane is honest and trustworthy
We recently relocated for my husbands work. We knew no one, did not know a thing about the area. Patient Jane took us on a tour, explained, re explained and re re explained. She was wonderful in helping us find a house that fit our family and our many many different needs. Jane is honest and trustworthy. We will be using her in the future and would highly recommend her to anyone.
Helped me find the house I love!
My experience buying a home great as the end result was this perfect house Jane helped me find. I would highly recommend Jane as she made sure I understood the buying process from beginning to end. She is very honest when looking at homes as she assessed my needs and would make honest suggestions. When looking I felt she really had my interests in mind. Helping me find the house I love has made such a difference in my life!!
The Cross Team for all their real estate needs
…We are always helping friends, family and co workers by referring them to The Cross Team for all their real estate needs.
Jane is the most experienced professional realtor!
Jane is the most experienced professional realtor that we have ever worked with. Her dedication to perfection is second to none. We used her highly regarded experience to buy a Huntersville home then two years later she sold the same home. We would not hesitate in using her in the future should the need arise. If you need what the best has to offer then look no further. Jane is simply wonderful in every aspect!
Jane was there every step of the way
My husband and I were thrilled to have Jane as our realtor. She was honest and knowledgeable and listen to our needs and what we were looking for. We ended up building a new home and Jane was there every step of the way . We honestly couldn’t have done it with out her since we were in NY at the time our home was bring built. I can honestly say she was one of our greatest finds in NC!!
Professional , sweet , funny , down to earth , trusty , very organized
Professional , sweet , funny , down to earth , trusty , very organized , fighting for your best, and the best person ever!!! I would recommend her service to anybody , my friends and my family!!! She is the best around!!! She will tell you what’s good for you and she will tell you what’s bad!!! She found the perfect house for us and she said : you and your Family will be very happy here …. And she was right!!!! We are blessed that we found her because we are so…. Happy in our New House!!! Ps. And she answers her phone , so you can talk to her in person!!!
Jane is a dedicated professional
Jane is a dedicated professional , her devotion to the client’s needs is only matched by her knowledge of the local market. Jane did a great job of negotiating the sale of our house and getting it ready for a top dollar sale.
Jane Cross made the sale
Jane Cross made the sale of our home relatively painless. As a crazy cat family with specific issues she guided us effortlessly from day one of house preparation through our closing.
Spread the word on how pleased we were with her services
Although we had our mishaps along the journey, our house on a rental website, a rogue realtor entering our home, and days of unhappy crated cats. Jane kept me sane through it all!!! I believe her advice on the staging of our home was instrumental in its quick sale and we are very happy that we were able to complete the process in less than six months from our listing date. My husband Gary allowed me to make the decision as to who our agent would be and I am happy Jane proved to be a very wise choice. I appreciate all her work on our behalf and I will certainly spread the word on how pleased we were with her services.
Jane is a wonderful realtor
Jane is a wonderful realtor. She was always proactive, organized and timely with all interactions. It was a stress-free experience due to her knowledge of the area and understanding completely what I needed and wanted in a future home. Jane was always professional and kept me well informed throughout the process. By the end of the transaction – I not only had a fabulous home but I also had my first friend in Charlotte
Outstanding service and support!
Outstanding service and support! All angles were covered, we’ll definitely be using you again!
I was never out of the loop
I was never out of the loop or had any surprises when we went into closing.
We had to rely on their knowledge
…well in tune with what is going on in Charlotte, and since we were completely new to the area, we had to rely on their knowledge and are glad we did!
Above and beyond my expectations
above and beyond my expectations and we will recommend her to anyone moving to the area!
Very quickly able to see what we needed
very quickly able to see what we were and were not interested in and was able to narrow down our search to houses and neighborhoods that would “fit us”.
Always there with encouragement
Always there with encouragement and creative ideas. A people person, for sure, and very patient.
Expertise, dedication, and hard work
We could have never done this move from NY to SC without your expertise, dedication, and hard work. YOU made the move effortless and fun.
My standards are very high
Jane did a terrific job with my house-hunting and home purchase. I was highly satisfied with her service. She has extensive experience in the industry, knowledge, and great judgment. She was always upfront and honest with her opinion, even if that meant that we would not make an offer and instead keep looking for a different house. She was always responsive and available when I needed her. She also has an extensive network of reliable contacts for any imaginable service (painter, locksmith, etc.) I will definitely use her again, and I would recommend her to anyone. My standards are very high, but Jane meets them!
John always made us feel like a priority
I began my home search in October of 2015. I saw a home I was interested in and John took me to see it as well ascother options he thought I might like. I was going through a separation which was not amicable and ended up hindering my ability to purchase when I wanted. John hung in there with me. I had settled on a home that was perfect for me and my daughters. I ended up under contract with the house but continued to run into obstacles due to my separation. He helped me get through it and never quit working to help us get the home. That included endless dealings and headaches with the bank. I wasn't trying to purchase a high end home but John always made us feel like a priority and went out of his way to put as little on my plate as possible. I finally closed on the home and will forever be grateful to John for all he did. My daughters and I needed this house and he made it happen.
Melanie Weddington NC 28104
John worked diligently with us to arrive at the best option
Our buyer's agent John Casella, had a great deal of knowledge of various areas that would suit our needs. He was patient throughout the process, and paid attention to our specific criteria when showing us homes. We were considering either building a new home or buying an existing one and John worked diligently with us to arrive at the best option possible. The financing and closing process was seamless. We're thrilled with the house we bought.
Mara and Dante Ballantyne Charlotte NC 28277
We would not consider using anyone else in the future.
This was our third time using Jane. We would not consider using anyone else in the future. When you are considering buying or selling your house you can consider Jane a part of your family. She is right by your side the entire time.
Chris and Karen Charlotte NC 28273
Working with Claude Cross was nothing but a delight
Working with Claude Cross was nothing but a delight. I worked with him when I moved to the area from 12 hours away and knew nothing about Charlotte. So of course when I was moving away, I chose to work with him again. I would highly recommend them.
Jessica Ballantyne Charlotte NC 28277
John made my home buying experience easy and enjoyable.
If you are thinking of moving to the Waxhaw/Charlotte area I would highly recommend John Casella. What I enjoyed the most is he was not a typical pushy realtor like I was used to coming from the northeast. He made my home buying experience easy and enjoyable. If you are looking for a realtor - make sure you ask for John!
Toni Waxhaw NC 28173
We were under contract the first week on the market!
Ten weeks prior to moving overseas we decided to sell our home (rather than rent it). Jane came over on a Sunday, within two weeks the house was staged, two rooms were repainted and we were ready. We were under contract the first week on the market! Jane did a great job of managing over-zealous first time home buyers, appraisals and inspections so that we could focus our time on the move. We couldn't have done it without her!
Jason and Sara Highgrove Charlotte NC 28277
Jane helped us find a lot and build our home in The Longview Country Club
Excellent agent. Very knowledgeable and professional. Would definitely use again and give my highest recommendation. She helped us find a lot and build our home in The Longview Country Club In Waxhaw, North Carolina.Jane
Ken and Jean The Club at Longview, Waxhaw NC 28173
Our move was cross country and very stressful. She helped calm the storms
Jane is one of the most responsive agents I've worked with. Our move was cross country and very stressful. She helped calm the storms and assure us that we were taking the right steps. She also took the time to get to know us as people, which helped her choose the homes and neighborhoods that were suited for us. She also had a pretty good read on the school systems. Loved working with her. She made the impossible feel like it was very possible (and it was)!!
Steve and Heather Lake Norman - Cornelius NC
First Home Buying Experience
This was our first home buying experience so we were initially overwhelmed and had very little knowledge of the entire process. John Casella from the Homes by Cross Team helped us every step of the way and we were soon very comfortable. John sent us a ton of listings that matched our criteria and always made himself available to view houses at times that worked with our schedule, several on short notice. He gave great advice when it came time to make an offer and made it clear during negotiations that he was looking out for our best interests. My family and I love our new house and neighborhood. I highly recommend John and the Homes by Cross Team!
Jane and Her Entire Team Made our New Home Purchase a Dream Come True
Jane and her entire team made our new home purchase a dream come true. They literally assisted us in every step of the process, from helping us choose the best neighborhood, lot and builder. They even provided us with their own in house design expert who assisted us with every detail down to the furnishings! My family and I couldn't be happier with our new home and the expert services provided by Jane Cross and her team. While we hope to remain in this beautiful home for many years to come, I highly recommend Jane Cross as your real-estate professional.
Waleed and Majdali Weddington
John never pressured us, knew when to offer his opinion and when to step back
My husband and I recently purchased a home with the assistance of John Casella and the Homes By Cross Team. We were not sure we were ready to purchase and I contacted John simply by stumbling across their website. I called just to ask a question about one of their listing that I saw online. I usually don't use businesses that I have not fully researched but when I called, John answered and he was so helpful, knowledgeable and accommodating that I felt comfortable having him show us a few properties. I told him that we were not ready to buy for at least 6 months. John never pressured us, knew when to offer his opinion and when to step back to allow us time to consider what was best for our family. When it came time to negotiations, John was spot on with his recommendations and I feel certain that had he not been there, we could very well have had a different outcome than the wonderful one we had. John was there through the financing to offer excellent lenders as options. We lived out of state so he was available to meet with the home inspector as well. His team was great to work with in setting up the closing and making sure that all aspects of the process were covered. I feel that we got very lucky that day when I stumbled across John and the Homes By Cross Team. I can honestly say that when we go to buy our next home, John will be our guy!
Aggressively markets your house will tremendous knowledge of the local housing market.
I hired Jane to help my 85 year old father sell his house. At 85, my father was anxious about the process, didn't understand modern technology and wasn't about to be patient in waiting for the house to sell. After interviewing another friend who is a successful realtor in the area and getting a recommended listing price that was unsatisfactory (although he told me it was just above the high end of the likely range), I asked Jane her opinions. After visiting the house and without any prompting from me, Jane recommended we list the house for approximately 6.5% more than the other realtor and told me that with her aggressive marketing and considering the local market dynamics we should get close to that amount and get it quickly. While I doubted her advice, I was hopeful that at that offering price I could keep my father patient enough to try it. Bottom line - we had an offer on the house within 1 day of listing and a contract with 72 hours at 99% of the listing price. The deal closed in 45 days. Needless to say, my father and I were thrilled. Jane does a great job using technology to get your house seen and aggressively markets your house will tremendous knowledge of the local housing market. My father and I highly recommend her.
It was easy to work with Jane’s team always available
Jane guided us through the selling process quite nicely. She always considered our privacy first and never rushed a decision. Absolutely nothing negative in the entire process for us. It was easy to work with Jane's team always available and anxious to help.
Would definitely use again and give my highest recommendation.
Excellent agent. Very knowledgeable and professional. Would definitely use again and give my highest recommendation. Jane helped us find a lot and build our home in The Longview Country Club In Waxhaw, North Carolina.
John immediately got the ball rolling and alerted us to available properties.
We were unsuccessful in trying to find a house in South Park area for my daughter so we switched to John Casella with the Jane Francis team and he immediately got the ball rolling and alerted us to available properties. When we found the neighborhood we wanted we noticed these places were selling in one day! So John put an alert on his phone for the area and sure enough a great end unit popped up and we were able to see it that same night.
John actually had an interaction with the owner that night before we arrived-he was so fast to get there! Asked her what it would take to secure the sale and we made a bid that night. If not for John's persistence we may still be looking for a place. We will be looking to scale down soon so John is on stand by!
I can’t say enough about how wonderful my experience was with John Casella, and the Homes By Cross Team
I can't say enough about how wonderful my experience was with John Casella, and the Homes By Cross Team.My situation was stressful as I'm going through a divorce. John bent over backward to make buying my house as stressless as possible; from picking up and scanning documents for me and driving them to the lender, to finding me THE perfect house on his FIRST try because he listened to what I was saying I needed, to being patient with me when I didn't get to my emails in a timely manner and never showing one iota of frustration. The company itself makes the whole process easy from eSignature documents to sending you a list of all the utilities for your new address and the phone numbers.
I should point out that John's attentiveness and professionalism was so good that the seller started calling John instead of going to her own agent. Yea, he was that good. I lucked out. I didn't know him, just saw his number on Zillow. He knew I was in a bad situation and answered any question I had with patience and grace. And, he kept a good sense of humor throughout the whole thing. I can't think of one thing that wasn't Best in Class. I mean that sincerely. He made me feel like I was his only client and for sure, my situation made this a difficult transaction.
My agent was John Casella and he was amazing.
My agent was John Casella and he was amazing. He was patient and kind and most of all honest about everything. He worked tirelessly alongside myself and my fiance looking for the home that would best suit us. I would and have recommended John to others and when we look for our next home. We will gladly use John again! Thank you Homes by Cross Team!
Lynn Miller was excellent!
Our Realtor, Lynn Miller was excellent! She understood our needs and worked very hard to make sure they were met. Lynn handled every detail very quickly and when needed, was always available.
Bruce and Patricia
John Casella was an astute professional from the very start.
Very positive experience with Cross & Homes By Cross Team. John Casella was an astute professional from the very start. His knowledge of the Ballantyne area was very impressive. Excellent negotiation skills. The house had more upgrades than most and because of John's negotiation ability, I was able to get the house much less than the asking price.
Lynn Miller was extremely helpful during the entire process.
Lynn was extremely helpful during the entire process and exceptional in her responses especially given that I am based abroad and it was my first home purchase in the U.S. I would recommend her to anyone wholeheartedly.
Lynn Miller was attentive to what I wanted in a home.
I was planning to move to the Charlotte, NC area and was looking for a realtor to help me in my home search. I contacted Homes by Cross and spoke with Lynn Miller, who could not have been more helpful. She was very familiar with the area and attentive to what I wanted in a home. Since I was out of state during most of the process, she was instrumental in organizing a smooth transaction. I could not have asked for a better representative and would recommend Lynn to anyone.